Annual report 2016

Listening to the customer

Our customer promise is to be easy, fast, reliable and responsible. Our services are easy to purchase and use, and interacting with us is smooth and simple. Our services are available whenever and wherever our customers need them.

We understand different speed of service requirements. Our extensive service network guarantees the most suitable speed of delivery for you.

We keep our promises and develop our operations while staying attuned to customer needs. Our customers can be sure that we work justly, fairly, openly and appreciatively. We follow ethical principles in all of our operations.

Recognizing that the customer experience is key, we constantly request feedback from our customers in order to further improve our operations. We conduct customer satisfaction studies both on a project and incident-specific basis and with more comprehensive customer satisfaction surveys that are conducted regularly once or twice a year. Customer satisfaction surveys are described in greater detail in the Sustainability report.

For us the best sign of trust are our customers who either sign a new agreement or continue cooperation with us after working with us for a longer period of time.

The Finnish Government Shared Services Centre for Finance and HR signed an agreement with OpusCapita on the provision of a software robotics solution. This marked the beginning of one of the first public sector software robotics projects in Finland. The software robotics project is one of the spearhead projects in the government’s digitization programme. The Finnish Government Shared Services Centre for Finance and HR is a significant service provider in the Ministry of Finance’s administrative sector. It produces finance and HR services for government offices, institutions and funds.



Posti and Sultrade signed an extensive cooperation agreement early in the year for supply chain solutions including warehousing, transport and e-commerce logistics services. A total of 20 employees were transferred to Posti as a result of the agreement.

Owned by the Finnish family company Transmeri Group, Sultrade is an importer, manufacturer and marketer of sports and lifestyle brands. The company represents several leading sports brands such as Catmandoo, New Balance, Umbro, Timberland, Hestra, Select, Mikasa and Speedo in the Nordic Region, the Baltic countries and Russia.